Hello. This is the privacy policy for Soundtrails, a service which enables you to follow trails of audio stories via the Soundtrails app (the ‘App’) and Soundtrails website (the ‘Website’). Soundtrails is an initiative of Sound Trails Pty Ltd (referred to here as ‘we’, ‘us’, ‘our’, ‘Soundtrails’).

This policy relates to how we collect, use and disclose information about you when you use our App and Website or when you interact with us in other ways such as emailing us. It does not relate to our communications with providers of story content, nor to anyone accessing Soundtrails through external sites or broadcasters.

Keep up to date with any changes to this privacy policy by reviewing the policy every now and then here on our Website. We will notify you if the policy has changed by revising the date at the top of this policy.


What You Provide to Us

The only information you might directly give to us comes if you email us feedback, queries or comments. This information would include your email address and any other details you include in the email. If you interact with our social media site/s we may view any information your settings allow us to see.

What We Collect Automatically

When you are using the App we do not automatically collect any information about you. The only information the App sends to our servers is a date stamp so it can retrieve any updates that have been made to Soundtrails stories, or if there are any new Soundtrails. The date stamp is not stored on our servers.

When you access the Website we may collect information by cookies and other tracking technologies. These may be used for analytic and product improvement purposes, like seeing which pages on our Website are popular or determining whether email communications have been viewed.

What We Collect From Other Sources

We do not collect any information about you from other sources.


We may use information about you to assist us to:

  • Send you messages and notices related to the use of the App and Website;
  • Reply to any feedback or queries you send us;
  • Communicate news and information we think might interest you about the App and Website and related events and activities;
  • Track usage and trends related to the App and Website, and
  • Provide and maintain the best App and Website platforms we can, and look for ways we can improve them.

We are an Australian based organisation and so we must follow Australian law in relation to how we can use your information. In using our App and Website and communicating with us, you consent to your information being processed or disseminated in Australia and anywhere in the world.


Your information may be shared with others in these ways, and in ways otherwise set out in this Policy:

  • To ensure we are legally compliant with any jurisdictions we might be found in;
  • To safeguard the rights and property of Sound Trails Pty Ltd and ensure our safety and that of others;
  • With people or companies we consult with or who perform services on our behalf and who need access to such information to perform this work;
  • When you give your specific consent, including when we notify you via the App and/or Website that information you provide may be shared, and
  • In relation to us forming any business arrangements with other entities, including sale of our assets, merging, financing or selling all or part of our business.

We may also share non-identifiable information that is aggregated.


If we ask other services to provide any analytic services for us, they may use cookies and a variety of technologies to collect information about how you use the App and Website and how you communicate with us, including but not limited to your web browser, pages viewed, links clicked, length of time spent on pages, and your IP address. This information may be used by us and others to ascertain the popularity of content, understand how people use the App and Website, and track data.


Bluetooth Beacons

Some Soundtrails on the App may use bluetooth beacons to enhance your guided experience.  With your consent you can enable your phone to allow the App to communicate with beacons to assist in determining your location.


Your web browser may have a default setting to accept cookies. You can choose to set your browser to remove or reject cookies if you prefer. Note that removing or rejecting cookies may affect your access to Soundtrails.

Promotional Communications

If you receive email promotions, newsletters or any other promotional communications from us, you may ‘opt out’ and no longer receive these by following the directions given on those communications.

Contact us

Please email us at if you have any questions or concerns about your privacy.